Frequently Asked Questions

• How do customers use the Cleartrace platform?
• Customers use the Cleartrace platform to see how both individual sites, sites within a region and their entire portfolio is performing in terms of energy consumption, generation and decarbonization.

• Which departments within companies most often use Cleartrace? Who are these insights useful for?
• Cleartrace has historically been most useful for corporate real estate, energy procurement and sustainability departments.

• What types of data can be processed in the Cleartrace platform?
• Cleartrace can process a myriad of data including consumption, on-site generation, off-site generation, carbon and RECs. For a more detailed look at what types of data Cleartrace supports, please see this help article.

• How can I get my company’s data into the platform?
• Your company can share a file containing a static data set or opt to share data in a more automated way such as with an SFTP or API. For a more detailed overview of data ingestion options, please see this help article.

• What if I don’t know where to get certain data? Does Cleartrace help acquire data?
• If you do not know where to get certain data, Cleartrace would be more than happy to help with data acquisition. We have reliable process for acquiring the best available data, which we have used with many customers.

• Does the contractual instruments page show when RECs are generated?
• Yes, this is called the REC’s “vintage” and is an included data point on the contractual instruments page. For more information about the contractual instruments page, please visit this help article.

• Does the platform have flexibility with bundled and unbundled RECs?
• Yes, there can be multiple contractual instruments. They can be bundled and unbundled.

• Can I see how much energy was generated by a certain asset?
• Yes, in the inventory dashboard you can see both generation and consumption energy data. For more information about the inventory dashboard, please visit this help article.